Mailing Address: 61 Mini Mall Drive, Eskasoni, NS, B1W 1A6
(902) 379-2381 Fax
|Indian Brook Office
Mailing Address: BOX 179, Shubenacadie, Hants County NS, B0N 2H0
(902) 758-2390 Fax
If you disagree...
We know that, from time to time, you and your social worker are going to disagree!
What you should know is that it’s as important to us as it is to you that these disagreements get sorted out as quickly as possible. So ... when you’re unhappy about our services, you should do something about it.
1 - The first thing you should do is talk to your social worker. Explain how you feel, why you feel that way, and what you would like to see happen. Often the problem will get solved right then and there.
2 - But, if the problem is not resolved, the next thing to do is contact the Supervisor. Whether you call or write a letter, the Supervisor will set up a meeting with you to try to help you and the worker reach an agreement. Your social worker will be invited to the meeting too. Within 10 working days of requesting a meeting, you’ll get a written report on what was decided at the meeting.
3 - If you feel there is still a problem, you have the right to contact the Executive Director or Assistant Executive Director. Call or write the Executive Director or Assistant Executive Director. Within 10 working days of your contact, you will get a written report on what was decided.
4 - If you feel there is still a problem, you have the right to contact the Regional Child Welfare Specialist. Call You can expect to receive a report about your problem in 15 working days after contacting the Regional Child Welfare Specialist.
5 - At this point, if you still feel dissatisfied, you can contact the Director of Child Protection or Director of In Care Services at the provincial Department of Community Services. The Director will reply to you with a written report on what was decided within 20 working days of hearing from you. With the written consent of the client, an elected band council member can participate at any stage in the process, when a client has a disagreement
Get It Settled!
You can download a copy of this information in pamphlet form with handy spots to record important information such as contact names and numbers.
Please note: This pamphlet does not apply if the matter is before the Court. Please discuss it with your lawyer.